What files are required?

The main files are usually the travel booking report, cancellation report, and refund report. Depending on the workflow, supplier refund reports, supplier statements, OTA settlement reports, payment gateway refund reports, bank statements, customer ledgers, ERP exports, or supporting data may also be used.

Can Cointab identify cancelled travel bookings that were not refunded?

Yes. Cointab can show cancelled bookings that do not clearly match customer refund transactions.

Can Cointab identify refunds without travel bookings?

Yes. Refund transactions that do not clearly match booking or cancellation records can be shown separately for review.

Can Cointab compare supplier refunds with customer refunds?

Yes. Supplier refunds or credits can be compared with customer refunds to identify supplier refund received but customer refund pending, or customer refunded before supplier refund received.

Can Cointab handle full and partial refunds?

Yes. Full refunds, partial refunds, excess refunds, short refunds, split refunds, grouped refunds, wallet credits, travel credits, and manual payouts can be compared where the data is available.

Can Cointab reconcile failed payment gateway refunds?

Yes. Failed, pending, rejected, reversed, cancelled, retried, and manually processed gateway refunds can be included where the required data is available.

Can Cointab reconcile supplier cancellation charges?

Yes. Supplier penalties, airline cancellation fees, hotel no-show charges, tour cancellation fees, convenience fees, and other deductions can be compared where data is available.

Can Cointab compare refunds with bank statements?

Yes. Bank statements can be added to trace customer refund debits, supplier refund credits, gateway settlement adjustments, and related bank entries.

Can Cointab reconcile OTA or partner settlement adjustments?

Yes. OTA settlements, partner refunds, commission reversals, deduction lines, chargebacks, and credit notes can be included where the data is available.

Can Cointab reconcile customer ledger impact?

Yes. Customer credits, wallet credits, travel credits, refund payables, advances, receivable adjustments, and credit notes can be compared where the data is available.

Can I reuse this reconciliation every day or month?

Yes. Once this template is selected and the workflow is used, the same setup can be reused for daily, weekly, monthly, booking-cycle, cancellation-cycle, refund-cycle, supplier-refund-cycle, or custom reconciliation periods.

Can this run automatically?

Yes. Once configured, Cointab can receive or pull required reports through email, SFTP, or APIs where available, run reconciliation automatically, and push output back to downstream systems.

What if my travel booking or refund report format is different?

Cointab validates uploaded files against the expected format. If the file format is different, users can correct the file, update the workflow, or create a custom reconciliation.

Can AI help with travel booking and refund reconciliation?

Yes. AI can help match difficult open records, review messy supplier or payment references, analyze refund differences, create derived columns, and suggest possible reasons and next actions.

Can I manually match travel booking and refund records?

Yes. Users can manually match records that the system and AI could not confidently match, and undo manual matches if needed.

Can I download the travel booking and refund reconciliation report?

Yes. Users can download Excel reports with fully matched, partially matched, refunded, cancelled, failed, unmatched, skipped, booking-level, customer-level, supplier-level, refund-level, and transaction-level details.

Popular reconciliation template

Travel Booking and Refund Reconciliation

Reconcile travel bookings, cancellations, supplier refunds, customer refunds, payment gateway refunds, credits, reversals, deductions, bank entries, and accounting records in one structured workflow.

Upload the required travel booking report, cancellation report, refund report, supplier statement, payment gateway file, bank statement, and accounting data, select the period, run reconciliation, and review fully matched, partially matched, unmatched, refunded, cancelled, and skipped records.

Start this reconciliation Schedule guided setup

View demo report

Ready-made workflow · Reusable every period · Manual upload or automated data flow

Travel Booking Report

Cancellation / Refund Report

Supplier / OTA / Payment Gateway Data

Bank / Accounting Data

Cointab Travel Booking-Refund Reconciliation

MatchedPartially MatchedRefundedCancelledUnmatchedSkipped

Reconcile travel bookings with refund and cancellation records

Travel refunds often pass through multiple systems: booking platforms, suppliers, OTAs, payment gateways, banks, customer ledgers, and accounting systems. Cointab helps bring all related records into one clear reconciliation report.

The Travel Booking and Refund Reconciliation template helps finance, operations, refund, and accounting teams compare travel booking records with cancellations, supplier refunds, customer refunds, payment gateway refunds, bank entries, and accounting postings.

This helps teams answer questions such as:

Which cancelled travel bookings were refunded to customers?
Which customer refunds are still pending, failed, delayed, or reversed?
Which supplier refunds were received but not passed to the customer?
Which customer refunds were issued before supplier refunds were received?
Which booking cancellations are missing refund records?
Which refund transactions do not have matching travel bookings or cancellations?
Which cancellation charges, supplier deductions, airline penalties, hotel no-show charges, gateway fees, taxes, or partner deductions explain the difference?
Which items need supplier follow-up, OTA follow-up, payment gateway follow-up, customer support review, finance review, or accounting correction?

This template is useful for travel companies, online travel agencies, tour operators, hotel booking platforms, ticketing platforms, travel marketplaces, corporate travel teams, finance teams, controllers, CFOs, and accounting firms that need a repeatable travel booking and refund reconciliation process.

Required files for this template

Cointab's ready-made workflow is designed around common travel booking reports, cancellation reports, refund reports, supplier statements, OTA settlement reports, payment gateway files, bank statements, ERP exports, and supporting travel operations files.

Data source	Example records
Travel Booking Report	Used as the booking-side source containing booking IDs, customer IDs, passenger or guest names, booking dates, travel dates, supplier names, booking status, payment status, gross booking value, taxes, fees, and booking channel.
Cancellation Report	Used to compare cancelled travel bookings, cancellation dates, cancellation reasons, refund eligibility, cancellation charges, supplier penalties, no-show charges, and expected refund values.
Customer Refund Report	Used as the customer refund-side source containing refund IDs, customer IDs, booking IDs, refund dates, refund amounts, refund mode, refund status, payment reference, and refund processor details.
Supplier Refund / Credit Report	Optional, but useful where airlines, hotels, tour suppliers, bus operators, rail partners, event partners, or activity suppliers issue refunds, credits, or credit notes after cancellation.
Payment Gateway Refund Report	Optional, but useful where customer refunds are processed through payment gateways, PSPs, cards, UPI, wallets, net banking, or online payment methods.
OTA / Partner Settlement Report	Optional, but useful where refunds, cancellations, commissions, partner deductions, platform fees, and settlement adjustments are reported by OTAs or travel partners.
Supplier Statement	Optional, but useful where supplier-side charges, cancellation penalties, refund credits, supplier invoices, debit notes, credit notes, and payable balances need to be compared.
Bank Statement	Optional, but useful where customer refunds, supplier refund receipts, payment gateway settlements, reversal entries, or refund-related debits and credits need to be compared with bank records.
Customer Ledger Report	Optional, but useful where customer refunds, wallet credits, travel credits, advances, receivables, credit balances, and adjustment entries need to be reconciled.
ERP / Accounting Export	Optional, but useful if booking revenue, refund liabilities, supplier receivables, customer payables, gateway fees, cancellation charges, taxes, bank entries, and accounting postings are maintained in SAP, Oracle, NetSuite, Microsoft Dynamics, Tally, Zoho Books, QuickBooks, or another accounting system.
Supporting Data	Optional supporting files can be used for booking mapping, customer mapping, passenger mapping, supplier mapping, OTA mapping, payment mapping, refund mapping, cancellation mapping, GL mapping, tax mapping, entity mapping, or other enrichment.

What Cointab matches in travel booking and refund reconciliation

Cointab compares travel booking records with cancellation files, supplier refunds, customer refunds, payment gateway refunds, bank entries, partner settlement reports, and accounting ledgers.

Travel bookings and cancellations

Match confirmed, cancelled, modified, no-show, partially cancelled, or refunded travel bookings with cancellation records.

Cancellations and customer refunds

Compare cancellation records with customer refund transactions to confirm whether eligible refunds were processed.

Supplier refunds and customer refunds

Compare refunds received from suppliers or partners with refunds issued to customers.

Booking and refund references

Compare booking IDs, PNRs, ticket numbers, reservation IDs, voucher numbers, customer IDs, supplier references, refund IDs, payment IDs, gateway references, bank references, and UTRs.

Customer and travel details

Compare customer names, passenger names, guest names, travel dates, check-in dates, check-out dates, route details, supplier details, product type, channel, and service details where available.

Refund amounts and deductions

Compare booking value, eligible refund amount, actual customer refund amount, supplier refund amount, cancellation fee, supplier penalty, no-show charge, convenience fee, gateway fee, tax reversal, deduction, and net refund value.

Refund status

Compare initiated, successful, pending, failed, reversed, rejected, retried, manual, wallet credit, travel credit, partially refunded, and fully refunded statuses.

Supplier and OTA settlement impact

Match supplier credits, OTA deductions, partner refunds, commissions, debit notes, credit notes, settlement adjustments, and outstanding balances.

Bank and payment gateway movements

If bank or payment gateway files are included, compare refund debits, supplier refund credits, settlement adjustments, gateway refund statuses, and bank movement.

Accounting postings

If ERP or accounting data is included, compare refund liabilities, revenue reversals, supplier receivables, customer payables, taxes, cancellation income, bank postings, and journal entries.

Common travel booking and refund reconciliation exceptions

Cointab helps travel finance teams focus on booking-refund differences instead of manually reviewing every booking, cancellation, supplier refund, customer refund, credit note, gateway refund, and bank entry.

Cancelled booking not refunded

A travel booking is cancelled and eligible for refund, but no matching customer refund is found.

Refund without booking

A refund transaction appears without a matching travel booking or cancellation record.

Supplier refund received but customer refund pending

A supplier refund or credit is received, but the corresponding customer refund is not processed.

Customer refunded before supplier refund received

A customer refund is processed, but the supplier refund or credit has not yet been received.

Expected refund amount mismatch

The cancellation record and refund record match, but expected refund and actual refund amounts differ.

Supplier refund mismatch

Supplier refund, credit note, partner credit, or OTA refund amount does not match the expected supplier-side refund.

Partial refund mismatch

A booking is eligible for partial refund, but the refunded amount does not match the expected amount.

Full refund mismatch

A booking is eligible for full refund, but only partial refund is processed or deducted incorrectly.

Cancellation charge mismatch

Cancellation fee, supplier penalty, no-show fee, convenience fee, service charge, or non-refundable amount does not match expected policy.

Gateway refund failed

A refund was initiated but failed, rejected, reversed, pending, or delayed in the payment gateway.

Refund successful but system not updated

A refund is successful in the payment gateway or bank, but the travel booking system still shows refund pending or failed.

Duplicate refund

The same booking, refund ID, payment ID, gateway reference, bank reference, or customer appears more than once.

Credit note mismatch

Supplier credit note, customer credit note, travel credit, wallet credit, or adjustment entry does not match the original cancellation.

OTA settlement mismatch

OTA or partner settlement shows a refund, deduction, commission reversal, or adjustment that does not match internal records.

Tax mismatch

GST, VAT, TCS, TDS, withholding, tourism tax, service tax, or other tax reversal differs across booking, refund, supplier, and accounting records.

Timing difference

A booking belongs to one period, cancellation happens in another, supplier refund is received later, and customer refund is processed in a different period.

Wrong customer or booking allocation

A refund, supplier credit, cancellation charge, tax reversal, or adjustment is mapped to the wrong booking, customer, supplier, OTA, branch, entity, or GL account.

Missing or unclear reference

Booking ID, PNR, ticket number, reservation ID, customer ID, refund ID, supplier reference, payment ID, UTR, or narration is missing, incomplete, or inconsistent.

Skipped record

A row cannot be reconciled because required data is missing, invalid, duplicate, incomplete, or unusable.

How this ready-made reconciliation works

Cointab pre-configures the workflow so your team does not need to rebuild the travel booking and refund reconciliation setup every period.

Select the template

Choose Travel Booking and Refund Reconciliation from popular reconciliations.

Select the period

Choose the day, week, month, quarter, booking cycle, cancellation cycle, refund cycle, supplier refund cycle, settlement cycle, financial year, lifetime period, or custom period you want to reconcile.

Upload booking, cancellation, and refund reports

Upload the travel booking report, cancellation report, refund report, and any required supplier refund, payment gateway, OTA settlement, supplier statement, bank, customer ledger, ERP, or supporting files.

Validate file format

Cointab checks whether the uploaded files match the expected structure and highlights missing or incorrect columns.

Run reconciliation

Cointab applies predefined data preparation and matching logic for travel booking, cancellation, supplier refund, customer refund, payment gateway, bank, and accounting data.

Review output

View fully matched, partially matched, unmatched, refunded, cancelled, failed, reversed, and skipped records.

Download or automate

Download the Excel report, or automate future data input and output through email, SFTP, or APIs.

Structured matching first, AI assistance for difficult cases

Cointab applies structured reconciliation logic first, then uses AI to help with difficult open records where fixed rules are not enough.

Structured matching

Structured matching can use:

Booking IDPNRTicket numberReservation IDVoucher numberOrder IDInvoice numberCancellation IDRefund IDSupplier refund IDPayment IDGateway refund IDGateway transaction IDBank referenceUTRSettlement IDCredit note numberDebit note numberCustomer IDPassenger nameGuest nameCustomer nameSupplier IDSupplier nameOTA namePartner IDChannel codeProduct codeService codeRouteBooking statusCancellation statusRefund statusSupplier refund statusGateway refund statusPayment statusBank statusSettlement statusAccounting statusOriginal booking amountCancellation amountEligible refund amountExpected refund amountCustomer refund amountSupplier refund amountGateway refund amountCancellation charge amountSupplier penalty amountNo-show charge amountConvenience fee amountGateway fee amountService fee amountTax amountCredit note amountTravel credit amountWallet credit amountManual payout amountReversal amountNet refund amountBooking dateTravel dateCheck-in dateCheck-out dateCancellation dateSupplier refund dateCustomer refund dateGateway refund dateBank debit dateBank credit dateSettlement datePosting dateAccounting periodDerived or cleaned identifiers

Matching scenarios

One-to-one
One cancelled travel booking matches one customer refund transaction.
One-to-many
One travel booking maps to multiple cancellation lines, partial refunds, supplier credits, gateway refunds, bank entries, credit notes, or accounting lines.
Many-to-one
Multiple cancelled bookings are grouped into one supplier refund, payment gateway refund batch, bank transaction, credit note, or accounting entry.
Many-to-many
Multiple booking records, cancellation records, supplier refunds, customer refunds, payment gateway refunds, bank entries, and accounting postings are grouped and compared together.
Partial matching
Identifiers match, but expected refund amount, customer refund amount, supplier refund amount, deduction amount, tax amount, or status differs.
Status-level matching
Booking status, cancellation status, customer refund status, supplier refund status, gateway status, bank status, settlement status, and accounting status are compared together.
Supplier-level matching
Supplier refunds, supplier credits, cancellation deductions, no-show charges, partner credits, and outstanding supplier receivables are compared supplier-wise.
Customer-level matching
All cancellations, refunds, credits, wallet movements, travel credits, and customer ledger adjustments for a customer are grouped and compared.
Settlement-level matching
Payment gateway refunds, bank debits, supplier refund credits, OTA adjustments, chargebacks, settlement deductions, and accounting entries are compared together where required.
Net and contra matching
Bookings, cancellations, customer refunds, supplier refunds, failed refunds, reversals, credit notes, travel credits, wallet credits, cancellation charges, supplier deductions, taxes, and accounting adjustments are netted where required.

AI-assisted transaction matching

After structured rules run, AI helps match difficult open transactions where:

References are incomplete
Booking IDs, PNRs, or ticket numbers are missing
Supplier references are formatted differently
Customer or passenger names are written differently
Refund IDs appear in different fields
One travel booking has multiple passengers or refund components
One supplier refund covers multiple cancelled bookings
One customer refund is split into payment gateway refund and wallet credit
A failed refund is retried under a new reference
A supplier credit note does not clearly link to the original booking
Cancellation charge descriptions are inconsistent
Bank narration is messy
Amounts require business context
Multiple possible matches exist

AI exception analysis

For transactions that remain open, AI can help identify possible reasons such as:

Cancelled booking not refundedRefund without bookingSupplier refund received but customer refund pendingCustomer refunded before supplier refund receivedExpected refund mismatchSupplier refund mismatchPartial refund mismatchFull refund mismatchCancellation charge mismatchGateway refund failedRefund successful but system not updatedDuplicate refundCredit note mismatchOTA settlement mismatchTax mismatchWrong booking allocationWrong customer allocationWrong supplier allocationPosting period differenceInternal travel system issueSupplier reporting issueUnclear reference

AI assists matching and exception review, but Cointab keeps reconciliation transparent, reviewable, and audit-friendly.

Audit-ready travel booking and refund reconciliation reports

Cointab gives your team a clear report showing which travel booking, cancellation, supplier refund, customer refund, payment gateway, bank, credit note, and accounting records matched, partially matched, remained unmatched, failed, reversed, or were skipped.

Report categories

Fully matched
Travel booking, cancellation, supplier refund, customer refund, and payment records where identifiers, statuses, and amounts match.
Partially matched
Records where identifiers match but expected refund, customer refund, supplier refund, deduction, tax, credit, or status differs.
Unmatched in booking records
Refunds, supplier credits, gateway refunds, bank entries, or accounting entries that do not clearly match booking or cancellation records.
Unmatched in refund records
Cancelled bookings that do not clearly match customer refund, supplier refund, gateway refund, or bank refund records.
Supplier refund differences
Records where supplier refund amount, supplier credit, credit note, cancellation penalty, or supplier receivable requires review.
Customer refund differences
Records where customer refund amount, customer ledger entry, wallet credit, travel credit, refund status, or refund date requires review.
Payment gateway refund differences
Records where gateway refund status, failed refund, refund ID, reversal, chargeback, or settlement update requires review.
Cancellation charge differences
Records where cancellation charges, no-show fees, supplier penalties, convenience fees, and deductions require review.
Tax and accounting differences
Records where tax reversal, refund liability, revenue reversal, customer ledger, supplier receivable, bank posting, or journal entry requires review.
Bank differences
Records where customer refund bank debit, supplier refund bank credit, gateway settlement adjustment, or UTR requires review.
Skipped
Records excluded due to missing, invalid, duplicate, incomplete, or unusable data.

Report capabilities

Summary cards
Booking-level filters
Customer-level filters
Passenger-level filters
Supplier-level filters
OTA-level filters
Refund status filters
Cancellation filters
Difference amounts
Supplier refund view
Customer refund view
Matched transaction drill-down
Manual match
Undo manual match
Excel export
Audit-friendly output

Automate recurring travel booking and refund reconciliation

Once this workflow is stable, Cointab can automate file input, reconciliation runs, and output delivery.

Bring data into Cointab

Data can be received or pulled through:

EmailSFTPAPI integrations, where available

Run automatically

Schedule reconciliation:

DailyWeeklyMonthlyBooking cycle-wiseCancellation cycle-wiseRefund cycle-wiseSupplier refund cycle-wiseSettlement cycle-wiseAt month-end closeAfter booking report exportAfter cancellation report exportAfter refund report exportAfter supplier statement receiptAfter payment gateway refund file receiptAfter bank statement receiptAfter all required files are availableAt a custom frequency

Push output back

Send reconciliation output to:

Travel booking systemERPAccounting systemRefund operations dashboardCustomer support dashboardSupplier operations dashboardPayment operations dashboardFinance operations dashboardBI dashboardInternal finance systemAnalytics databaseData warehouseInternal exception trackerSupplier follow-up workflowCustomer refund follow-up workflowPayment gateway follow-up workflowAccounting close workflowAudit or compliance system

Matched travel bookings and refunds
Cancelled bookings without refunds
Refunds without bookings
Supplier refunds received
Supplier refunds pending
Customer refunds pending
Customer refunds issued before supplier refund
Failed gateway refund records
Duplicate refund records
Partial refund differences
Cancellation charge differences
Supplier deduction differences
Tax differences
Customer ledger differences
Bank debit differences
Bank credit differences
Wrong booking allocation records
Timing differences
Open items
Suggested actions
Excel reconciliation report
Structured API output

View a travel booking and refund demo report

See how Cointab presents Travel Booking and Refund Reconciliation output with matched, partially matched, refunded, cancelled, failed, unmatched, and skipped records.

Travel Booking and Refund Reconciliation Demo

Explore a sample report showing travel bookings, cancellations, supplier refunds, customer refunds, payment gateway refunds, cancellation charges, supplier deductions, tax reversals, bank entries, and open items.

View demo report

Explore related travel, booking, and refund reconciliations

Cointab supports other travel, booking, supplier, OTA, refund, payment gateway, bank, books, ERP, and finance reconciliation workflows.

Bookings vs Payment Gateway

Reconcile booking records with payment gateway reports across paid bookings, failed payments, refunds, cancellations, gateway fees, and settlements.

View template

Bookings vs Supplier Statement

Reconcile booking records with supplier statements across supplier invoices, cancellations, refunds, credits, commissions, taxes, and payables.

View template

Cancellations vs Refunds

Reconcile cancellation records with refund reports across expected refunds, actual refunds, failed refunds, deductions, and reversals.

View template

OTA / Partner Settlement Reconciliation

Reconcile OTA and partner settlements across bookings, commissions, payouts, refunds, cancellations, deductions, invoices, and bank credits.

View template

Payment Gateway Settlement vs Bank

Reconcile payment gateway settlements with actual bank statement credits.

View template

Bank Statement vs Books

Compare bank statement entries with accounting or books records.

View template

Built for teams reconciling travel bookings and refunds

This template is useful for teams that regularly reconcile travel bookings, cancellations, supplier refunds, customer refunds, gateway refunds, bank entries, credits, deductions, and accounting records.

Travel companies

For travel businesses reconciling customer bookings, cancellations, supplier refunds, customer refunds, payment gateway refunds, and bank entries.

Online travel agencies

For OTAs reconciling bookings, partner settlements, supplier refunds, customer refunds, commissions, cancellations, and refund delays.

Hotel booking platforms

For hotel booking platforms reconciling room cancellations, no-show charges, hotel credits, customer refunds, payment gateway refunds, and supplier statements.

Tour operators

For tour and activity operators reconciling package bookings, supplier cancellation charges, customer refunds, supplier credits, and accounting records.

Ticketing platforms

For platforms reconciling airline tickets, bus tickets, rail tickets, event tickets, attraction tickets, cancellations, refunds, and supplier credits.

Corporate travel teams

For teams reconciling employee travel bookings, cancellations, refunds, vendor credits, corporate card refunds, and travel expense accounting.

Refund operations teams

For teams reviewing pending refunds, failed refunds, delayed refunds, duplicate refunds, supplier refund delays, and manual payout cases.

Customer support teams

For teams handling customer complaints around cancelled travel bookings, refund delays, supplier refund status, and payment gateway refund failures.

Finance teams

For teams preparing recurring travel booking and refund reconciliation reports for daily review, month-end close, reporting, and audit.

Accounting teams

For teams reconciling booking revenue, refund liabilities, supplier receivables, customer payables, tax reversals, bank entries, and journal postings.

Controllers

For controllers who need visibility into refund exposure, supplier refund gaps, customer refund delays, cancellation charge mismatches, and accounting differences.

CFOs

For finance leaders who want stronger control over travel refunds, customer liabilities, supplier receivables, cash flows, accounting accuracy, and audit readiness.

Accounting firms

For CA, CPA, or outsourced accounting teams handling travel, hospitality, ticketing, OTA, booking, supplier, and refund reconciliation for multiple clients.

Trusted by teams handling travel booking and refund reconciliation

Cointab is used by finance and operations teams that reconcile high-volume, multi-source transaction data across travel bookings, cancellations, refunds, suppliers, OTAs, payment gateways, banks, books, ERP systems, and internal systems.

“We have worked on many softwares but we love the ease of using cointab. The staff and support is very instant. They are approachable, proficient and patient. Team is very cooperative with the customisations. The experience of using cointab was nice.”
— Urbanic

Travel Booking and Refund Reconciliation FAQs

Start Travel Booking and Refund Reconciliation

Use Cointab's ready-made travel booking and refund reconciliation workflow to match bookings, cancellations, supplier refunds, customer refunds, payment gateway refunds, bank entries, accounting postings, review exceptions, and export audit-ready reports.

Start this reconciliation Schedule guided setup

View demo report

Ready-made workflow · Reusable every period · Manual upload and automation supported

Travel Booking and Refund Reconciliation

Reconcile travel bookings, cancellations, supplier refunds, customer refunds, payment gateway refunds, credits, reversals, deductions, bank entries, and accounting records in one structured workflow.

View demo report

Ready-made workflow · Reusable every period · Manual upload or automated data flow

Data source

Example records

Travel Booking Report

Used as the booking-side source containing booking IDs, customer IDs, passenger or guest names, booking dates, travel dates, supplier names, booking status, payment status, gross booking value, taxes, fees, and booking channel.

Cancellation Report

Used to compare cancelled travel bookings, cancellation dates, cancellation reasons, refund eligibility, cancellation charges, supplier penalties, no-show charges, and expected refund values.

Customer Refund Report

Used as the customer refund-side source containing refund IDs, customer IDs, booking IDs, refund dates, refund amounts, refund mode, refund status, payment reference, and refund processor details.

Supplier Refund / Credit Report

Optional, but useful where airlines, hotels, tour suppliers, bus operators, rail partners, event partners, or activity suppliers issue refunds, credits, or credit notes after cancellation.

Payment Gateway Refund Report

Optional, but useful where customer refunds are processed through payment gateways, PSPs, cards, UPI, wallets, net banking, or online payment methods.

OTA / Partner Settlement Report

Optional, but useful where refunds, cancellations, commissions, partner deductions, platform fees, and settlement adjustments are reported by OTAs or travel partners.

Supplier Statement

Optional, but useful where supplier-side charges, cancellation penalties, refund credits, supplier invoices, debit notes, credit notes, and payable balances need to be compared.

Bank Statement

Optional, but useful where customer refunds, supplier refund receipts, payment gateway settlements, reversal entries, or refund-related debits and credits need to be compared with bank records.

Customer Ledger Report

Optional, but useful where customer refunds, wallet credits, travel credits, advances, receivables, credit balances, and adjustment entries need to be reconciled.

ERP / Accounting Export

Optional, but useful if booking revenue, refund liabilities, supplier receivables, customer payables, gateway fees, cancellation charges, taxes, bank entries, and accounting postings are maintained in SAP, Oracle, NetSuite, Microsoft Dynamics, Tally, Zoho Books, QuickBooks, or another accounting system.

Supporting Data

Optional supporting files can be used for booking mapping, customer mapping, passenger mapping, supplier mapping, OTA mapping, payment mapping, refund mapping, cancellation mapping, GL mapping, tax mapping, entity mapping, or other enrichment.

Start Travel Booking and Refund Reconciliation

View demo report

Ready-made workflow · Reusable every period · Manual upload and automation supported