Travel reconciliation
Travel reconciliation software for finance teams
Cointab helps finance teams reconcile travel bookings, cancellations, refunds, payment gateway collections, supplier invoices, OTA settlements, commissions, partner payouts, and bank credits.
View live demo reportTrusted by teams reconciling travel and high-volume transaction data
Cointab is used by finance and operations teams handling recurring reconciliation across travel, payments, refunds, bookings, partners, banks, marketplaces, and internal systems.
Travel finance data is difficult to reconcile manually
Travel businesses handle bookings, cancellations, refunds, supplier charges, commissions, partner settlements, and customer payments across multiple systems. Each report may show a different version of the same transaction.
Bookings and payments do not always match cleanly
A booking may be confirmed in the internal system, paid through a payment gateway, settled later, partially paid, failed, or cancelled after payment.
Cancellations and refunds create timing gaps
A customer cancellation may appear in the booking system today, while the refund is processed later through the payment gateway, supplier, wallet, bank, or internal finance system.
Supplier and partner data comes in different formats
Airlines, hotels, OTAs, bus operators, travel aggregators, payment gateways, and internal systems may all use different booking IDs, PNRs, invoice numbers, settlement IDs, and amount logic.
Commission and markup differences need review
Travel companies often need to compare gross booking value, supplier cost, commission, convenience fee, markup, cancellation fee, tax, discount, and net payable amounts.
Refunds are hard to track across systems
A refund may be approved internally, adjusted by the supplier, processed through the payment gateway, deducted in settlement, or credited to the customer later.
Excel becomes fragile as volume grows
Finance teams often compare booking exports, cancellation reports, refund files, payment gateway data, supplier invoices, OTA settlements, and bank statements using repeated VLOOKUPs, pivots, and manual checks.
Open items need clear action
Teams need to know whether a difference is due to a missing payment, pending refund, supplier adjustment, cancellation charge, commission difference, settlement delay, or missing reference.
What is travel reconciliation?
Travel reconciliation is the process of matching internal booking, cancellation, refund, and accounting records with payment gateway, supplier, OTA, settlement, and bank records.
For example, your internal system may show that a flight, hotel, bus, holiday, or ticket booking was created and paid. The payment gateway may show the payment transaction, fee, refund, and settlement. A supplier or partner may show booking confirmation, cancellation charges, invoice amounts, commissions, or payout details. Your bank statement may show the final money received or paid.
Cointab helps bring these records together so your finance team can answer:
- Which bookings were paid successfully?
- Which bookings are unpaid or failed?
- Which cancelled bookings were refunded?
- Which refunds are pending or mismatched?
- Which supplier invoices match internal booking records?
- Which partner settlements are short or delayed?
- Which commissions, markups, or service fees differ?
- Which payment gateway settlements match bank credits?
- Which bookings are missing from supplier or OTA reports?
- Which records need follow-up with suppliers, partners, or internal teams?
Bring together bookings, payments, refunds, supplier data, and bank credits
Cointab can reconcile travel workflows using multiple reports from internal systems, payment gateways, suppliers, partners, OTAs, and banks.
| Data source | Example records |
|---|---|
| Internal booking report | Booking ID, PNR, customer, booking date, travel date, gross booking amount, booking status |
| Payment gateway report | Transaction ID, payment status, paid amount, refund amount, gateway fee, settlement reference |
| Cancellation report | Booking ID, cancellation date, cancellation fee, refundable amount, cancellation status |
| Refund report | Refund ID, original payment reference, refund amount, refund date, refund status |
| Supplier invoice / statement | Supplier booking reference, invoice amount, payable amount, tax, commission, cancellation charges |
| OTA / partner settlement report | Partner booking ID, settlement amount, commission, payout date, deduction, adjustment |
| Wallet / credit note report | Customer wallet credit, credit note number, refund adjustment, voucher usage |
| Bank statement | Final bank credit or debit, UTR/reference, value date, settlement amount |
| Accounting / ERP report | Ledger entries, receivables, payables, journal entries, customer/vendor balances |
| Supporting data | Customer mapping, supplier mapping, PNR mapping, tax rules, commission logic, fee rules |
Users can start with booking and payment gateway reports, then add cancellation, refund, supplier, OTA, bank, accounting, or supporting reports as the workflow becomes more complete.
Find booking, refund, and settlement differences faster
Cointab helps finance teams separate clean travel matches from exceptions that need review.
Booking paid but not confirmed
The payment gateway shows a successful payment, but the internal booking system does not show a confirmed booking.
Booking confirmed but payment missing
The internal system shows a confirmed booking, but no matching payment is found in payment gateway or bank data.
Refund approved but not processed
The internal system shows that a refund should be issued, but the refund is missing from payment gateway, bank, or settlement data.
Refund amount mismatch
The refund processed does not match the expected refundable amount after cancellation charges, supplier charges, discounts, or fees.
Supplier invoice mismatch
The supplier invoice amount does not match the internal expected payable amount for the booking.
Commission or markup difference
The commission, convenience fee, markup, service fee, or partner margin differs between internal records and partner reports.
Cancellation charge mismatch
The cancellation charge in internal records differs from supplier, partner, or customer-facing cancellation data.
Settlement delay
A booking payment, supplier adjustment, OTA payout, or payment gateway settlement appears in a later period.
Missing booking reference
A supplier, OTA, payment, or bank entry exists but does not contain a clean booking ID, PNR, transaction ID, or invoice number.
Duplicate booking or payment
The same booking, payment, refund, or settlement entry appears more than once.
Bank credit mismatch
The payment gateway or partner settlement amount does not match the final bank credit.
Tax or fee difference
GST, TCS, TDS, service fee, payment gateway fee, or supplier tax treatment differs between reports.
How Cointab automates travel reconciliation
Cointab gives finance teams a reusable workflow for preparing travel data, matching records, reviewing exceptions, and exporting reports.
Select or create the workflow
Start with a travel reconciliation template or build a custom workflow for your booking system, payment gateway, supplier reports, OTA data, ERP, or accounting system.
Upload or automate data
Upload CSV, XLS, or XLSX files manually, or automate recurring data input through email, SFTP, or APIs.
Map required fields
Select date, amount, and identifier columns such as booking ID, PNR, transaction ID, refund ID, invoice number, settlement ID, supplier reference, partner reference, or bank UTR.
Add supporting data
Use supporting files for supplier mapping, PNR mapping, customer mapping, commission logic, cancellation rules, tax logic, fee calculations, or internal reference enrichment.
Create derived columns
Use AI to create calculated fields such as net booking amount, refundable amount, supplier payable amount, commission-adjusted amount, clean PNR, normalized booking ID, gateway fee-adjusted amount, or cancellation-adjusted amount.
Run reconciliation
Cointab applies structured matching logic across internal bookings, payment gateway reports, cancellations, refunds, supplier statements, OTA settlements, accounting records, and bank statements.
Review exceptions
See fully matched, partially matched, unmatched, and skipped records, then drill into booking-level or transaction-level details.
Download or automate output
Download Excel reports or push matched, unmatched, exception, or summary data back to ERP, accounting, BI, analytics, finance, or internal systems.
Match structured travel data with rules and difficult exceptions with AI
Cointab applies structured matching first, then uses AI to help with difficult open transactions where booking references are missing, messy, or spread across multiple reports.
Structured matching
Cointab can match travel records using:
Matching scenarios
One-to-one
One internal booking matches one payment, refund, supplier invoice, or settlement entry.
One-to-many
One booking maps to multiple payments, refunds, supplier charges, discounts, taxes, or adjustment entries.
Many-to-one
Multiple bookings are grouped into one payment gateway settlement, supplier invoice, OTA payout, or bank credit.
Many-to-many
Multiple bookings and multiple payment, refund, supplier, settlement, or adjustment records are grouped and compared.
Partial matching
Booking reference, PNR, transaction ID, or supplier reference matches, but the amount differs because of commission, refund, cancellation fee, tax, gateway fee, or timing difference.
Contra / cancellation matching
Cancellations, refunds, reversals, credit notes, wallet credits, and adjustments are netted against original booking records.
AI-assisted transaction matching
After structured rules run, AI helps match difficult open transactions where:
- Booking IDs are incomplete or formatted differently
- PNRs appear in different columns or descriptions
- Payment remarks contain embedded references
- Supplier reports use inconsistent naming
- Refunds do not directly map to original payments
- Cancellation charges need context from another file
- Partner descriptions are unstructured
- Multiple possible matches exist across booking, payment, supplier, and bank reports
- Internal and external systems use different reference formats
AI exception analysis
For transactions that remain open, AI can help identify possible reasons such as:
AI assists reconciliation, but Cointab keeps the output transparent, reviewable, and audit-friendly.
Clear travel reconciliation reports your team can use
Cointab gives finance teams a complete report showing what matched, what partially matched, what remains unmatched, and what was skipped.
Report categories
Fully matched
Bookings, payments, refunds, supplier invoices, settlement entries, or bank credits where identifiers and amounts match.
Partially matched
Records where identifiers match but booking amount, paid amount, refund amount, supplier amount, commission, or settlement amount differs.
Unmatched in internal records
Bookings, expected payments, expected refunds, or expected supplier payables present internally but not found in external reports.
Unmatched in external records
Payment gateway, supplier, OTA, refund, settlement, or bank records present externally but not found internally.
Skipped
Rows excluded because of missing, invalid, duplicate, incomplete, or unusable data.
Report capabilities
- Summary cards
- Transaction-level tables
- Booking-level detail view
- Matched transaction detail view
- Filters for review
- Difference amounts
- Excel export
- Manual match
- Undo manual match
- Audit-ready output
- Open-item reason and action analysis
Automate recurring travel reconciliation
Once your travel reconciliation workflow is configured, Cointab can automate data input, reconciliation runs, and output delivery.
Bring data into Cointab
Receive or pull data through:
- Internal booking report pushed from booking engine, ERP, or travel platform
- Payment gateway report received by email or API
- Cancellation and refund report uploaded automatically
- Supplier invoice or statement pulled from SFTP
- OTA settlement file received on schedule
- Bank credit data added through API or file upload
- Accounting ledger pushed from ERP or accounting software
Run reconciliation automatically
Schedule reconciliation:
Push output back
Send reconciliation output to:
- Fully matched bookings
- Partially matched bookings
- Unmatched internal bookings
- Unmatched payment records
- Unmatched supplier records
- Refund mismatch records
- Cancellation charge differences
- Commission differences
- Delayed settlements
- Bank credit mismatches
- Exception reasons
- Suggested actions
- Excel reports
- Structured API output
Start faster with travel reconciliation templates
Use a ready-made travel reconciliation template where available, or create a custom travel reconciliation workflow for your booking, payment, refund, supplier, OTA, and bank reports.
Bookings vs Payment Gateway
Best for matching internal travel bookings with payment gateway collections, failed payments, refunds, fees, and settlements.
View templateBookings vs Supplier Statement
Best for comparing internal booking records with airline, hotel, bus, or travel supplier invoices and statements.
View templateCancellations vs Refunds
Best for reconciling cancelled bookings with refund approvals, payment gateway refunds, wallet credits, and bank refunds.
View templatePayment Gateway Settlement vs Bank
Best for matching gateway settlements, deductions, fees, and final bank credits.
View templateOTA / Partner Settlement Reconciliation
Best for matching partner bookings, commissions, deductions, settlements, and payout records.
View templateTravel Booking and Refund Reconciliation
Best for teams that want to reconcile bookings, cancellations, refunds, payments, supplier charges, and bank credits together.
View templatePayment Gateway Reconciliation
Best for travel companies that want to reconcile customer payments, refunds, gateway fees, settlements, and bank credits.
Explore solutionBank Reconciliation
Best for matching final travel collections, supplier payments, refunds, and settlements with bank statements and books.
Explore solutionIf a specific travel template is not available yet, users can still create a custom reconciliation using their own booking, payment, cancellation, refund, supplier, OTA, settlement, accounting, and bank reports.
See a travel reconciliation report before signing up
Open a sample Travel Reconciliation report and see how Cointab presents matched, partially matched, unmatched, and skipped transactions.
Travel Booking and Refund Reconciliation Demo
See how internal bookings are matched with payment gateway records, cancellation reports, refund data, supplier statements, and bank credits. Review how missing payments, refund mismatches, supplier differences, settlement delays, and bank credit mismatches are highlighted.
View demo reportBuilt for travel, ticketing, booking, and finance teams
Cointab is useful for teams that regularly reconcile bookings, payments, cancellations, refunds, supplier invoices, OTA settlements, commissions, and bank credits.
Online travel agencies
For OTAs reconciling bookings, payments, cancellations, refunds, supplier invoices, commissions, and partner settlements.
Travel agencies
For agencies matching customer bookings with supplier statements, payment collections, refunds, and accounting records.
Flight booking platforms
For teams reconciling PNR-level booking data, airline supplier charges, cancellations, refunds, payment gateway collections, and bank credits.
Hotel booking platforms
For companies matching hotel bookings, supplier invoices, customer payments, cancellations, refunds, and commission differences.
Bus, cab, and ticketing platforms
For businesses reconciling ticket bookings, operator payouts, cancellations, refunds, partner settlements, and payment data.
Corporate travel teams
For companies reconciling employee travel bookings, vendor invoices, payment records, refunds, and accounting entries.
Finance teams
For teams preparing travel reconciliation reports for month-end close, books, audit, refund tracking, and supplier follow-up.
Operations teams
For teams reviewing booking status, cancellation status, supplier disputes, refund delays, and partner-side exceptions.
Accounting firms
For firms handling travel reconciliation for agencies, OTAs, ticketing platforms, or travel-heavy clients.
Trusted by teams handling travel and high-volume reconciliation
Cointab is used by finance and operations teams that reconcile high-volume, multi-source transaction data across travel, payments, bookings, refunds, banks, partners, vendors, and internal systems.
“We have worked on many softwares but we love the ease of using cointab. The staff and support is very instant. They are approachable, proficient and patient. Team is very cooperative with the customisations. The experience of using cointab was nice.”
Travel reconciliation FAQs
Start reconciling travel bookings, refunds, and settlements faster
Use a ready-made travel reconciliation template, build a custom workflow, or schedule a guided setup with the Cointab team.
View live demo reportNo credit card required · Manual uploads and automated data flows supported