Food delivery platform reconciliation
Food delivery platform reconciliation software for finance teams
Cointab helps finance teams reconcile POS orders, food delivery platform orders, commissions, discounts, refunds, cancellations, taxes, settlements, payout reports, and bank credits.
View live demo reportTrusted by teams reconciling restaurant and food delivery data
Cointab is used by finance and operations teams handling recurring reconciliation across restaurant sales, food delivery platforms, payments, refunds, commissions, banks, and internal systems.
Food delivery platform settlements are difficult to track manually
Restaurants, QSR chains, cloud kitchens, and food brands receive orders from multiple food delivery platforms, but the final payout depends on commissions, discounts, taxes, refunds, cancellations, platform adjustments, and settlement cycles.
POS sales and platform sales may not match
Your POS or internal system may show one order value, while the food delivery platform report shows a different item value, tax amount, discount, packaging charge, or net payable amount.
Commissions and platform fees reduce payouts
Food delivery platforms may deduct commission, delivery charges, marketing fees, payment fees, cancellation charges, penalties, or other adjustments before settlement.
Discounts and promotions are hard to validate
Restaurant-funded discounts, platform-funded discounts, promo codes, loyalty offers, and campaign adjustments may appear differently across POS, platform, and settlement reports.
Refunds and cancellations create payout differences
Cancelled orders, customer refunds, failed deliveries, complaints, partial refunds, and replacement orders may reduce settlement amounts or appear in later reports.
Multiple outlets increase complexity
Restaurant chains and cloud kitchen brands often reconcile outlet-wise, city-wise, brand-wise, platform-wise, and period-wise data across large files.
Settlement timing creates open items
Orders from one business date may be paid in a later settlement cycle, making it difficult to know whether a difference is missing, delayed, deducted, or already paid.
Excel becomes fragile as volume grows
Finance teams often compare POS exports, platform sales reports, settlement files, commission reports, refund files, tax summaries, and bank statements using repeated VLOOKUPs and filters.
Open items need clear action
Teams need to know whether a difference is due to commission, discount funding, refund, cancellation, missing order, tax mismatch, settlement delay, or bank credit difference.
What is food delivery platform reconciliation?
Food delivery platform reconciliation is the process of matching internal restaurant, POS, or ERP order records with food delivery platform sales, refund, commission, settlement, payout, and bank records.
For example, your internal POS may show that an order was received and fulfilled. The food delivery platform may show the order value, platform order ID, commission, discount, GST, packaging charge, cancellation status, refund amount, and settlement reference. Your bank statement may show the final payout credited after deductions.
Cointab helps bring these records together so your finance team can answer:
- Which platform orders match internal POS sales?
- Which orders are missing from internal or platform records?
- Which orders were settled correctly?
- Which settlements are short or delayed?
- Which commissions or platform fees differ from expected values?
- Which discounts were restaurant-funded or platform-funded?
- Which refunds or cancellations reduced the payout?
- Which tax, TCS, TDS, GST, or fee amounts differ?
- Which outlet, city, or brand has unresolved settlement differences?
- Which records need follow-up with the food delivery platform or internal team?
Bring together POS orders, platform reports, settlements, refunds, and bank credits
Cointab can reconcile food delivery platform workflows using multiple reports from POS systems, ERPs, food delivery platforms, payment systems, and banks.
| Data source | Example records |
|---|---|
| POS / internal sales report | Order ID, outlet, brand, order date, item value, tax, discount, net sales, order status |
| Food delivery platform order report | Platform order ID, restaurant ID, order amount, customer paid amount, order status, delivery status |
| Settlement / payout report | Settlement ID, payout amount, payout date, deductions, adjustments, net payable |
| Commission / fee report | Commission, platform fee, delivery fee, payment fee, marketing fee, service fee |
| Refund report | Refund ID, order ID, refund amount, refund reason, refund date, refund status |
| Cancellation report | Cancelled order ID, cancellation reason, cancellation charge, customer refund, platform adjustment |
| Discount / promotion report | Promo code, restaurant-funded discount, platform-funded discount, campaign adjustment |
| Tax report | GST, TCS, TDS, tax collected, tax deducted, invoice-level tax details |
| Bank statement | Final bank credit, UTR/reference, credit date, settlement amount |
| ERP / accounting report | Ledger entries, receivables, settlements, journal entries, outlet-wise accounting records |
| Supporting data | Outlet mapping, platform mapping, store mapping, brand mapping, commission rules, tax logic |
Users can start with POS sales and food delivery platform settlement reports, then add refund, cancellation, commission, tax, bank, ERP, or supporting reports as the workflow becomes more complete.
Find order, payout, commission, and refund differences faster
Cointab helps finance teams separate clean food delivery platform matches from exceptions that need review.
Order present in POS but missing from platform
The internal POS shows an order, but the food delivery platform report does not show a matching order.
Order present on platform but missing internally
The platform report shows an order, but the internal POS or ERP report does not have a clean matching order record.
Settlement amount mismatch
The expected payout does not match the settlement amount after platform deductions, refunds, taxes, or adjustments.
Commission difference
The commission deducted by the platform differs from the expected commission rate or agreed commercial terms.
Discount funding mismatch
The discount amount or funding split differs between internal records and platform reports.
Refund mismatch
The refund shown in the platform report does not match the expected refund amount or internal refund record.
Cancellation mismatch
The internal system and platform report disagree on whether the order was fulfilled, cancelled, refunded, or adjusted.
Tax or TDS/TCS mismatch
GST, TCS, TDS, or tax amounts differ between internal reports, platform tax data, and settlement reports.
Missing settlement
Orders are delivered or completed, but the payout is not found in the expected settlement report.
Delayed settlement
Orders from one period are paid in a later settlement cycle.
Duplicate order or payout entry
The same order, adjustment, refund, or settlement entry appears more than once.
Bank credit mismatch
The platform settlement amount does not match the final bank credit.
How Cointab automates food delivery platform reconciliation
Cointab gives finance teams a reusable workflow for preparing restaurant and platform data, matching records, reviewing exceptions, and exporting reports.
Select or create the workflow
Start with a food delivery platform reconciliation template or build a custom workflow for your POS, ERP, food delivery platform, settlement report, outlet structure, or internal reports.
Upload or automate data
Upload CSV, XLS, or XLSX files manually, or automate recurring data input through email, SFTP, or APIs.
Map required fields
Select date, amount, and identifier columns such as internal order ID, platform order ID, outlet ID, restaurant ID, settlement ID, invoice number, transaction ID, payout reference, or bank UTR.
Add supporting data
Use supporting files for outlet mapping, store mapping, platform mapping, brand mapping, commission rules, discount funding logic, tax calculation, or settlement enrichment.
Create derived columns
Use AI to create calculated fields such as expected payout amount, net sales amount, commission-adjusted amount, tax-adjusted amount, clean order ID, normalized outlet code, platform fee-adjusted amount, or refund-adjusted settlement amount.
Run reconciliation
Cointab applies structured matching logic across POS orders, platform reports, refund files, cancellation reports, commission data, settlement reports, tax records, ERP data, and bank statements.
Review exceptions
See fully matched, partially matched, unmatched, and skipped records, then drill into order-level or settlement-level details.
Download or automate output
Download Excel reports or push matched, unmatched, exception, or summary data back to ERP, accounting, BI, analytics, finance, or internal systems.
Match structured food delivery data with rules and difficult exceptions with AI
Cointab applies structured matching first, then uses AI to help with difficult open transactions where order references are missing, messy, or spread across multiple reports.
Structured matching
Cointab can match food delivery platform records using:
Matching scenarios
One-to-one
One internal POS order matches one food delivery platform order or settlement record.
One-to-many
One order maps to multiple platform records, deductions, refunds, discounts, tax entries, or adjustment lines.
Many-to-one
Multiple orders are grouped into one platform settlement, payout batch, invoice, or bank credit.
Many-to-many
Multiple orders and multiple settlement, refund, commission, tax, or adjustment records are grouped and compared.
Partial matching
Order ID, platform ID, outlet, or settlement reference matches, but the amount differs because of commission, discount, refund, tax, fee, cancellation, or timing difference.
Contra / refund matching
Refunds, cancellations, chargebacks, reversals, discounts, and adjustments are netted against original order or settlement records.
AI-assisted transaction matching
After structured rules run, AI helps match difficult open transactions where:
- Order IDs are incomplete or formatted differently
- Platform references appear in different columns
- Settlement remarks contain embedded order references
- Outlet names are inconsistent across systems
- Platform reports use different restaurant or store identifiers
- Refunds do not directly map to original orders
- Discount and commission logic is spread across multiple files
- Multiple possible matches exist across POS, platform, settlement, and bank reports
- Partner-side descriptions are unstructured
AI exception analysis
For transactions that remain open, AI can help identify possible reasons such as:
AI assists reconciliation, but Cointab keeps the output transparent, reviewable, and audit-friendly.
Clear food delivery platform reconciliation reports your team can use
Cointab gives finance teams a complete report showing what matched, what partially matched, what remains unmatched, and what was skipped.
Report categories
Fully matched
POS orders, platform orders, settlement entries, refunds, deductions, or bank credits where identifiers and amounts match.
Partially matched
Records where identifiers match but order amount, commission, discount, refund, tax, settlement amount, or bank credit amount differs.
Unmatched in internal records
Orders, expected settlements, expected refunds, or expected platform receivables present internally but not found in platform reports.
Unmatched in platform records
Food delivery platform orders, settlement entries, refund records, commission entries, or payout records present externally but not found internally.
Skipped
Rows excluded because of missing, invalid, duplicate, incomplete, or unusable data.
Report capabilities
- Summary cards
- Transaction-level tables
- Order-level detail view
- Settlement-level detail view
- Matched transaction detail view
- Filters for review
- Difference amounts
- Outlet-wise review
- Platform-wise review
- Excel export
- Manual match
- Undo manual match
- Audit-ready output
- Open-item reason and action analysis
Automate recurring food delivery platform reconciliation
Once your food delivery platform reconciliation workflow is configured, Cointab can automate data input, reconciliation runs, and output delivery.
Bring data into Cointab
Receive or pull data through:
- POS sales report pushed from restaurant POS or ERP
- Food delivery platform order report received by email
- Settlement or payout report pulled from SFTP
- Refund and cancellation reports uploaded automatically
- Commission and tax files received on schedule
- Bank credit data added through API or file upload
- Outlet mapping file maintained as supporting data
Run reconciliation automatically
Schedule reconciliation:
Push output back
Send reconciliation output to:
- Fully matched platform orders
- Partially matched orders
- Unmatched POS orders
- Unmatched platform orders
- Short settlement records
- Commission difference records
- Discount funding differences
- Refund mismatch records
- Cancellation differences
- Tax difference records
- Bank credit mismatches
- Exception reasons
- Suggested actions
- Excel reports
- Structured API output
Start faster with food delivery platform reconciliation templates
Use a ready-made food delivery platform reconciliation template where available, or create a custom workflow for your POS, platform, settlement, refund, tax, and bank reports.
POS vs Food Delivery Platform
Best for matching internal POS orders with food delivery platform order reports.
View templatePOS vs Zomato
Best for reconciling internal restaurant sales with Zomato order, deduction, settlement, and payout reports.
View templatePOS vs Swiggy
Best for matching POS sales with Swiggy order, commission, refund, adjustment, and settlement reports.
View templateFood Delivery Settlement vs Bank
Best for matching platform settlement reports with final bank credits.
View templateFood Delivery Refund Reconciliation
Best for comparing internal refund expectations with platform refund and adjustment records.
View templateCommission and Deduction Reconciliation
Best for reviewing platform commissions, service fees, delivery charges, discounts, taxes, and deductions.
View templateRestaurant Marketplace Reconciliation
Best for teams that want to reconcile POS sales, food delivery platforms, refunds, commissions, settlements, and bank credits together.
View templateBank Reconciliation
Best for matching final food delivery platform payouts, refunds, settlements, and internal accounting records with bank statements.
Explore solutionIf a specific food delivery platform template is not available yet, users can still create a custom reconciliation using their own POS, platform order, refund, cancellation, commission, settlement, tax, ERP, and bank reports.
See a food delivery platform reconciliation report before signing up
Open a sample Food Delivery Platform Reconciliation report and see how Cointab presents matched, partially matched, unmatched, and skipped transactions.
Food Delivery Platform Reconciliation Demo
See how POS orders are matched with food delivery platform records, settlement reports, commission deductions, refund data, cancellation reports, and bank credits. Review how short settlements, commission differences, refund mismatches, missing orders, and bank credit differences are highlighted.
View demo reportBuilt for restaurants, QSR chains, cloud kitchens, and food brands
Cointab is useful for teams that regularly reconcile food delivery platform orders, POS sales, commissions, discounts, refunds, cancellations, settlements, and bank credits.
QSR chains
For quick-service restaurant chains reconciling outlet-wise orders, platform sales, commissions, taxes, and settlements.
Cloud kitchens
For cloud kitchen brands managing high-volume orders across multiple platforms, outlets, brands, and cities.
Restaurant groups
For restaurant businesses matching POS sales with food delivery platform reports, settlement files, and bank credits.
Food delivery marketplace sellers
For businesses that depend heavily on aggregator sales and need visibility into commissions, refunds, and payouts.
Finance teams
For teams preparing food delivery reconciliation reports for month-end close, books, audit, outlet reporting, and platform follow-up.
Operations teams
For teams reviewing missing orders, cancelled orders, refund disputes, outlet-level differences, and platform-side adjustments.
Accounting firms
For firms handling recurring reconciliation for restaurants, QSRs, cloud kitchens, or food delivery-heavy clients.
Franchise operators
For businesses reconciling franchise outlet sales, platform collections, deductions, settlements, and receivables.
Trusted by teams handling restaurant and platform reconciliation
Cointab is used by finance and operations teams that reconcile high-volume, multi-source transaction data across restaurants, food delivery platforms, payments, refunds, banks, partners, vendors, and internal systems.
“We have worked on many softwares but we love the ease of using cointab. The staff and support is very instant. They are approachable, proficient and patient. Team is very cooperative with the customisations. The experience of using cointab was nice.”
Food delivery platform reconciliation FAQs
Start reconciling food delivery platform payouts faster
Use a ready-made food delivery platform reconciliation template, build a custom workflow, or schedule a guided setup with the Cointab team.
View live demo reportNo credit card required · Manual uploads and automated data flows supported