Understanding discrepancies between your sales data sources is crucial for accurate financial reporting. Here’s a breakdown of common findings when comparing Zettle settlement reports and website reports:

Matched Transactions:

These transactions appear in both reports with matching amounts, reflecting completed sales processed through Zettle.

Discrepancies:
Lower Zettle Amount:

Some transactions might show a lower amount on the Zettle report compared to the website report. This could indicate partial refunds, discounts applied at checkout, or website data entry errors.

Higher Zettle Amount:

A few transactions might have a higher amount on the Zettle report. This could be due to additional fees or taxes applied during processing through Zettle.

Missing from Website:

Certain transactions might be present in the Zettle reports but missing from the website report. These could be in-person sales processed through Zettle that weren’t recorded online.

Cancelled Transactions:

Orders cancelled by customers might still show up on the website report but not in the Zettle settlement report since the payment still needs to be finalised.